The first minutes of a plumbing emergency
A burst pipe or a failed water heater can move a lot of water in a short time. The steps below limit the damage while you call our 24/7 emergency line.
If you smell gas, leave the building first and call 911 and the gas utility before you call us. Stay away from outlets and panels if water is near them.
- Shut off the main water valve. Its location varies from house to house, so find yours before you ever need it.
- Turn off the water heater power or gas control if the tank is leaking, and keep clear of wet electrical equipment.
- Move rugs, boxes and electronics out of the wet area, and open a drain or hose bib to relieve pressure if you can.
- Take photos of the damage before you clean up, then call (855) 575-2890 and describe what you see.
